General terms and conditions of sale
INTRODUCTION
Disclaimer regarding the English version: This English version of the General Terms and Conditions of Sale (the “Terms and Conditions”) is provided solely for the convenience and understanding of non-French-speaking guests. The French version of the Terms and Conditions is the sole legally binding version. The contractual relationship between KALISTA and the client is governed by French law, irrespective of the language used by the client or the language in which these Terms and Conditions are made available. In the event of any discrepancy, inconsistency, ambiguity or difference in interpretation between the French version and this English translation, the French version shall prevail in all respects. By making a reservation, the client acknowledges that this English version is provided for information and convenience purposes only and that the French version constitutes the authoritative version of the Terms and Conditions.
“Mas de Kaleiris” is a registered trademark owned by KALISTA, registered with the Saint-Nazaire Trade and Companies Register (RCS) under identification number 980 610 448. KALISTA is a French société en commandite simple (limited partnership) with variable capital, with a minimum and actual capital of EUR 10,000, having its registered office at 51B route de Kervin, 44420 Piriac-sur-Mer, France. www.kaleiris.com is the official website of the “Mas de Kaleiris” brand.
Last update on: 29 August 2026
“Mas de Kaleiris” is a registered trademark owned by KALISTA, registered with the Saint-Nazaire Trade and Companies Register (RCS) under identification number 980 610 448. KALISTA is a French société en commandite simple (limited partnership) with variable capital, with a minimum and actual capital of EUR 10,000, having its registered office at 51B route de Kervin, 44420 Piriac-sur-Mer, France. www.kaleiris.com is the official website of the “Mas de Kaleiris” brand.
Last update on: 29 August 2026
ARTICLE 1 : GENERAL PRINCIPLES
These General Terms and Conditions of Sale (the “GTC”) and the specific terms and conditions form a single set of contractual provisions and constitute an integral part of the sales contract. Their acceptance in full is mandatory before any sale is concluded with a customer (hereinafter the “Client”). Any purchase or booking request, together with payment of a deposit, constitutes the Client’s acceptance of these terms and conditions in full and without reservation.
The fact that KALISTA does not, at any given time, invoke any of these clauses shall not be construed as a waiver of its right to invoke any of these terms and conditions at a later date.
These GTC shall remain applicable throughout the period during which KALISTA’s Services are used and until they are replaced by new GTC.
In the event of any amendment to these GTC, the new GTC shall become applicable to all orders in progress as soon as they are communicated to the Client, except where otherwise required by law.
Any breach of these GTC entitles KALISTA to refuse, in the future, to allow the Client responsible for such breach to benefit from Products or Services provided under KALISTA’s responsibility, or to close any access account to any of its websites, without prejudice to any compensation that KALISTA may claim from the person responsible for such breach.
The Client acknowledges that emails exchanged with KALISTA, as well as records and backups (in other words, all data) made on KALISTA’s websites or applications (hereinafter the “Electronic Documents”), shall have full evidentiary value between the Client and KALISTA. Accordingly, the Electronic Documents, including their date and time, shall constitute evidence between the parties in any dispute.
The Client therefore acknowledges, in its contractual relationship with KALISTA, the validity and evidentiary value of electronic communications.
The services and products provided by KALISTA are available in all countries and territories.
KALISTA shall not be liable in cases of force majeure (as defined by the competent regulatory authorities) preventing it from fulfilling its obligations.
Photographs and plans used by KALISTA for illustrative purposes are not contractual.
The fact that KALISTA does not, at any given time, invoke any of these clauses shall not be construed as a waiver of its right to invoke any of these terms and conditions at a later date.
These GTC shall remain applicable throughout the period during which KALISTA’s Services are used and until they are replaced by new GTC.
In the event of any amendment to these GTC, the new GTC shall become applicable to all orders in progress as soon as they are communicated to the Client, except where otherwise required by law.
Any breach of these GTC entitles KALISTA to refuse, in the future, to allow the Client responsible for such breach to benefit from Products or Services provided under KALISTA’s responsibility, or to close any access account to any of its websites, without prejudice to any compensation that KALISTA may claim from the person responsible for such breach.
The Client acknowledges that emails exchanged with KALISTA, as well as records and backups (in other words, all data) made on KALISTA’s websites or applications (hereinafter the “Electronic Documents”), shall have full evidentiary value between the Client and KALISTA. Accordingly, the Electronic Documents, including their date and time, shall constitute evidence between the parties in any dispute.
The Client therefore acknowledges, in its contractual relationship with KALISTA, the validity and evidentiary value of electronic communications.
The services and products provided by KALISTA are available in all countries and territories.
KALISTA shall not be liable in cases of force majeure (as defined by the competent regulatory authorities) preventing it from fulfilling its obligations.
Photographs and plans used by KALISTA for illustrative purposes are not contractual.
ARTICLE 2 : RESERVATIONS, PRICES AND PAYMENTS
All bookings are made in the Client’s name and may under no circumstances be transferred to a third party, whether free of charge, for consideration or for commercial purposes.
A booking is guaranteed only upon receipt of payment.
The applicable prices are those in effect on the date of booking. Only the price stated in the booking confirmation is contractually binding.
The prices stated include only the services expressly specified in the booking.
KALISTA reserves the right not to process a payment and not to confirm a booking for any reason whatsoever, in particular in the event of a supply issue or any difficulty relating to the order received.
Prices are stated in euros (€) and VAT is always included.
Where applicable, additional services provided by KALISTA and any tourist tax shall be added to the price stated in the booking at the time of invoicing.
For accommodation bookings
A booking request may be made by post, email, telephone or on site. It must state the expected number of occupants (i.e. the number of adults, minors under 18 on the departure date, and babies requiring an appropriate cot, as well as whether any animals will be present). Each booking request will be followed by an email confirmation from KALISTA accompanied by a proforma invoice. The Client may not consider the booking request as accepted until this confirmation has been received.
Our rates do not include the tourist tax, which is calculated by the municipality according to the number of adults liable for the tax.
Payment shall be made as follows:
For other bookings
The full amount is payable at the time of booking unless expressly stated otherwise in the booking.
Payment shall be made in accordance with the terms stated in the booking application or in the booking itself (e.g. specific terms stated on the proforma invoice).
A booking is guaranteed only upon receipt of payment.
The applicable prices are those in effect on the date of booking. Only the price stated in the booking confirmation is contractually binding.
The prices stated include only the services expressly specified in the booking.
KALISTA reserves the right not to process a payment and not to confirm a booking for any reason whatsoever, in particular in the event of a supply issue or any difficulty relating to the order received.
Prices are stated in euros (€) and VAT is always included.
Where applicable, additional services provided by KALISTA and any tourist tax shall be added to the price stated in the booking at the time of invoicing.
For accommodation bookings
A booking request may be made by post, email, telephone or on site. It must state the expected number of occupants (i.e. the number of adults, minors under 18 on the departure date, and babies requiring an appropriate cot, as well as whether any animals will be present). Each booking request will be followed by an email confirmation from KALISTA accompanied by a proforma invoice. The Client may not consider the booking request as accepted until this confirmation has been received.
Our rates do not include the tourist tax, which is calculated by the municipality according to the number of adults liable for the tax.
Payment shall be made as follows:
- for bookings made more than 60 days before arrival, a 50% deposit of the total booking amount is required. The balance must be paid 60 days before arrival;
- for bookings made less than 60 days before arrival, the full booking amount is payable at the time of booking.
For other bookings
The full amount is payable at the time of booking unless expressly stated otherwise in the booking.
Payment shall be made in accordance with the terms stated in the booking application or in the booking itself (e.g. specific terms stated on the proforma invoice).
ARTICLE 3 : CHANGES, CANCELLATION AND INTERRUPTION OF STAY
For bookings managed through a booking application that allows such changes
Changes or cancellations shall be made directly through the application in accordance with the procedures described therein.
For activity bookings for a specific time slot, such as padel session bookings, the booked time cannot be postponed in the event of late arrival, due to fixed time slots and subsequent bookings. For the same reasons, the facilities must be vacated strictly at the end of the booked session.
To avoid losing facility-use time due to late arrival, Clients are strongly advised to arrive sufficiently early to be ready at the start of the session.
For other bookings
Any request for a change or cancellation must be notified to us by telephone, post or email and shall only be considered received once we have sent an acknowledgement of receipt by email.
For changes, once the request has been confirmed, KALISTA will use its best efforts to accommodate the request. If this proves impossible, the Client may request cancellation of the booking, which shall be subject to the cancellation terms set out below.
In the event of cancellation by the Client, unless expressly stated otherwise in the booking:
If the Client interrupts the stay, the full agreed price shall remain due and no refund shall be possible.
If KALISTA interrupts the stay, the booking shall be refunded prorata for the number of nights not used.
Changes or cancellations shall be made directly through the application in accordance with the procedures described therein.
For activity bookings for a specific time slot, such as padel session bookings, the booked time cannot be postponed in the event of late arrival, due to fixed time slots and subsequent bookings. For the same reasons, the facilities must be vacated strictly at the end of the booked session.
To avoid losing facility-use time due to late arrival, Clients are strongly advised to arrive sufficiently early to be ready at the start of the session.
For other bookings
Any request for a change or cancellation must be notified to us by telephone, post or email and shall only be considered received once we have sent an acknowledgement of receipt by email.
For changes, once the request has been confirmed, KALISTA will use its best efforts to accommodate the request. If this proves impossible, the Client may request cancellation of the booking, which shall be subject to the cancellation terms set out below.
In the event of cancellation by the Client, unless expressly stated otherwise in the booking:
- more than 90 days before arrival, 90% of the total booking amount shall be refunded;
- between 90 and 60 days before arrival, 50% of the total booking amount shall be refunded;
- between 59 and 15 days before arrival, 25% of the total booking amount shall be refunded;
- 14 days or less before arrival, 0% of the total booking amount shall be refunded.
If the Client interrupts the stay, the full agreed price shall remain due and no refund shall be possible.
If KALISTA interrupts the stay, the booking shall be refunded prorata for the number of nights not used.
ARTICLE 4 : STAY
Unless expressly stated otherwise in the booking, check-in is between 4:00 p.m. and 8:00 p.m. and check-out is before 10:00 a.m. Failing this, an additional night will be charged at an amount calculated prorata based on the full stay.
In the event of a late or delayed arrival, the Client must notify KALISTA to agree on the arrangements for arrival.
For reasons of safety and tranquillity, Clients’ animals are permitted only when the entire property is privately booked, subject to the conditions that they are not allowed on beds, furniture or carpets, are not allowed to relieve themselves on the property, and do not cause any damage to the property or its Equipment or any nuisance to neighbours.
Parties and events are permitted only when the entire property is privately booked and subject to KALISTA’s prior agreement.
Generally, all Clients are expected to respect a certain way of life to preserve the tranquillity of the property and the comfort of its guests.
The property is non-smoking.
The property contains steps and staircases.
In keeping with the values of Mas de Kaleiris, daily room cleaning does not provide sufficient added value for the Client, the environment or the person responsible for carrying it out. We therefore provide only one cleaning service per week during the same stay, unless required at the Client’s request. Likewise, we have chosen to provide organic soap and collectively dispense with the traditional “welcome kit”, which remains available upon request by the Client.
Although exceptional, interruptions to water, electricity or Internet access, as well as malfunctions of an appliance or installation, may occur. No compensation shall be granted in respect of such interruption.
In the event of a late or delayed arrival, the Client must notify KALISTA to agree on the arrangements for arrival.
For reasons of safety and tranquillity, Clients’ animals are permitted only when the entire property is privately booked, subject to the conditions that they are not allowed on beds, furniture or carpets, are not allowed to relieve themselves on the property, and do not cause any damage to the property or its Equipment or any nuisance to neighbours.
Parties and events are permitted only when the entire property is privately booked and subject to KALISTA’s prior agreement.
Generally, all Clients are expected to respect a certain way of life to preserve the tranquillity of the property and the comfort of its guests.
The property is non-smoking.
The property contains steps and staircases.
In keeping with the values of Mas de Kaleiris, daily room cleaning does not provide sufficient added value for the Client, the environment or the person responsible for carrying it out. We therefore provide only one cleaning service per week during the same stay, unless required at the Client’s request. Likewise, we have chosen to provide organic soap and collectively dispense with the traditional “welcome kit”, which remains available upon request by the Client.
Although exceptional, interruptions to water, electricity or Internet access, as well as malfunctions of an appliance or installation, may occur. No compensation shall be granted in respect of such interruption.
ARTICLE 5 : LIABILITY
KALISTA accepts no liability for theft, loss or damage to belongings belonging to Clients during their stay.
The Client shall be held responsible for any damage, deterioration or act of vandalism that may occur as a result of the occupation of the premises and/or caused by participants and/or staff and/or animals under the Client’s responsibility, whether affecting movable property, decorative items or real property belonging to KALISTA or to third parties.
Accordingly, KALISTA may require the Client to leave the property without any compensation or refund for the ongoing stay, and to reimburse the costs of the damage caused by the Client’s actions.
Likewise, the actual number of occupants present must correspond to the number stated in the booking. In the event of non-compliance, KALISTA may require the Client to leave the property without any compensation or refund for the ongoing stay.
It is recalled that minors remain under the sole responsibility of their parents, particularly at the swimming pool, on the sports facilities and near hazardous areas of the property (steep slopes, etc.)
Furthermore, KALISTA shall not be held liable for any incident arising from the practice of any activity on its premises or using its facilities during stays or sessions booked by the Client.
Each participant acknowledges the risks associated with the activity undertaken and is responsible for their own actions and behaviour, as well as for undergoing any medical examinations necessary to ensure their fitness to participate in the activity.
Clients must engage in the activities offered in compliance with the rules and good practices applicable to those activities.
Participants waive any right to bring proceedings against KALISTA in the event of an incident occurring before, during or after the activity.
The Client shall be held responsible for any damage, deterioration or act of vandalism that may occur as a result of the occupation of the premises and/or caused by participants and/or staff and/or animals under the Client’s responsibility, whether affecting movable property, decorative items or real property belonging to KALISTA or to third parties.
Accordingly, KALISTA may require the Client to leave the property without any compensation or refund for the ongoing stay, and to reimburse the costs of the damage caused by the Client’s actions.
Likewise, the actual number of occupants present must correspond to the number stated in the booking. In the event of non-compliance, KALISTA may require the Client to leave the property without any compensation or refund for the ongoing stay.
It is recalled that minors remain under the sole responsibility of their parents, particularly at the swimming pool, on the sports facilities and near hazardous areas of the property (steep slopes, etc.)
Furthermore, KALISTA shall not be held liable for any incident arising from the practice of any activity on its premises or using its facilities during stays or sessions booked by the Client.
Each participant acknowledges the risks associated with the activity undertaken and is responsible for their own actions and behaviour, as well as for undergoing any medical examinations necessary to ensure their fitness to participate in the activity.
Clients must engage in the activities offered in compliance with the rules and good practices applicable to those activities.
Participants waive any right to bring proceedings against KALISTA in the event of an incident occurring before, during or after the activity.
ARTICLE 6 : PRIVATE BOOKING OF THE ENTIRE PROPERTY
In the event of a private booking of the entire property, the booking constitutes a contract governed by the French legal regime applicable to furnished tourist accommodation (meublé de tourisme). The premises are rented exclusively as temporary accommodation. The premises may not be used as a primary or secondary residence. The tenant Client may not conduct any commercial or professional activity there, whether regularly or occasionally, without KALISTA’s agreement. The Client may not rely on the statutory provisions applicable to residential leases under French law, particularly those concerning remaining in the premises after the expiry of the initially agreed period.
The Client undertakes to take out insurance covering rental risks (theft, fire, water damage, etc.) and personal injury risks, as well as damage of any kind that may give rise to the Client’s liability. The Client declares that they hold personal liability insurance covering holiday rental risks. The Client must provide proof thereof at the first request of KALISTA or its representative, who accepts no liability for any claim that their insurance company may bring against the Client in the event of a loss. The Client also undertakes to notify KALISTA, within 24 hours of any loss occurring on the property, its outbuildings or appurtenances.
If illegal activities or activities harmful to neighbours (lack of hygiene, noise nuisance, aggressive behaviour, etc.) are suspected or observed, KALISTA reserves the right to cancel the stay immediately. In such circumstances, no refund of amounts paid shall be made.
The Client may not object to an inspection of the premises when requested by KALISTA. Certain KALISTA employees or service providers (such as the gardener or pool maintenance provider) may access the property as required.
Occupants must not enter areas designated as private or kept locked.
The property itself and its contents, including crockery, furniture, bedding, decorative items, household appliances, installations, etc. (hereinafter the “Equipment”), are clean and in good condition, as stated in the check-in inventory provided to the Client. The Client is responsible for checking the accuracy of this check-in inventory, as well as the good condition of the property and the proper functioning of its Equipment. No complaint concerning the property or its Equipment made more than 24 hours after the Client’s arrival shall be accepted. Failing such complaint, the property and its Equipment shall be deemed to be in good condition and the check-in inventory shall be deemed accurate.
At the end of the stay, the Client must report any incident occurring during the stay affecting the property or its Equipment. A check-out inventory will be carried out on the day of departure. These documents shall constitute the sole references in the event of a dispute.
The Client undertakes to take out insurance covering rental risks (theft, fire, water damage, etc.) and personal injury risks, as well as damage of any kind that may give rise to the Client’s liability. The Client declares that they hold personal liability insurance covering holiday rental risks. The Client must provide proof thereof at the first request of KALISTA or its representative, who accepts no liability for any claim that their insurance company may bring against the Client in the event of a loss. The Client also undertakes to notify KALISTA, within 24 hours of any loss occurring on the property, its outbuildings or appurtenances.
If illegal activities or activities harmful to neighbours (lack of hygiene, noise nuisance, aggressive behaviour, etc.) are suspected or observed, KALISTA reserves the right to cancel the stay immediately. In such circumstances, no refund of amounts paid shall be made.
The Client may not object to an inspection of the premises when requested by KALISTA. Certain KALISTA employees or service providers (such as the gardener or pool maintenance provider) may access the property as required.
Occupants must not enter areas designated as private or kept locked.
The property itself and its contents, including crockery, furniture, bedding, decorative items, household appliances, installations, etc. (hereinafter the “Equipment”), are clean and in good condition, as stated in the check-in inventory provided to the Client. The Client is responsible for checking the accuracy of this check-in inventory, as well as the good condition of the property and the proper functioning of its Equipment. No complaint concerning the property or its Equipment made more than 24 hours after the Client’s arrival shall be accepted. Failing such complaint, the property and its Equipment shall be deemed to be in good condition and the check-in inventory shall be deemed accurate.
At the end of the stay, the Client must report any incident occurring during the stay affecting the property or its Equipment. A check-out inventory will be carried out on the day of departure. These documents shall constitute the sole references in the event of a dispute.
ARTICLE 7 : SECURITY DEPOSIT
A security deposit, the amount of which is determined at the time of booking, may be required by KALISTA.
KALISTA reserves the right to charge the Client for the cost of repairing damage to or deterioration of the property, or for the repair or replacement of Equipment missing or damaged during the stay. KALISTA shall inform the Client within one month whether the security deposit will be returned in full or subject to deductions.
The cleanliness of the property upon the Client’s arrival is recorded in the check-in inventory. Cleaning of the premises under normal use is the responsibility of KALISTA. In the event of abnormal use of the premises or exceptional soiling, cleaning fees will be charged to the Client. Any presence of cigarette or vaping odour will be charged at EUR 200 per affected room or area.
If the security deposit is insufficient, the Client undertakes to pay the outstanding difference, based on supporting documents provided by KALISTA.
KALISTA reserves the right to charge the Client for the cost of repairing damage to or deterioration of the property, or for the repair or replacement of Equipment missing or damaged during the stay. KALISTA shall inform the Client within one month whether the security deposit will be returned in full or subject to deductions.
The cleanliness of the property upon the Client’s arrival is recorded in the check-in inventory. Cleaning of the premises under normal use is the responsibility of KALISTA. In the event of abnormal use of the premises or exceptional soiling, cleaning fees will be charged to the Client. Any presence of cigarette or vaping odour will be charged at EUR 200 per affected room or area.
If the security deposit is insufficient, the Client undertakes to pay the outstanding difference, based on supporting documents provided by KALISTA.
ARTICLE 8 : DISPUTES
In the event of a dispute between the professional and the consumer, the parties shall endeavour to reach an amicable resolution.
If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer mediator responsible for the professional, namely AVENIR CONSO, within one year from the date of the written complaint addressed to the professional.
The consumer mediator may be contacted:
Language and Governing Law: These Terms and Conditions are governed exclusively by French law. The English version is provided solely for the convenience of non-French-speaking clients. In the event of any discrepancy, inconsistency, ambiguity or difference in interpretation between the English and French versions, the French version shall prevail.
If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer mediator responsible for the professional, namely AVENIR CONSO, within one year from the date of the written complaint addressed to the professional.
The consumer mediator may be contacted:
- either by completing the relevant form on the AVENIR CONSO website: https://www.avenir-conso.com/;
- or by post addressed to AVENIR CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
Language and Governing Law: These Terms and Conditions are governed exclusively by French law. The English version is provided solely for the convenience of non-French-speaking clients. In the event of any discrepancy, inconsistency, ambiguity or difference in interpretation between the English and French versions, the French version shall prevail.
